WCBilling.com

A: Webcams.com has different billing options depending on various circumstances. We typically charge a monthly membership for standard access to the site. This includes access to live free chat with almost all of our online performers and access to our picture archive, which consists of over 100,000 pictures that have been compiled from various live sex webcam shows over the years. There are also premium services available on a ‘pay for play’ basis. Some models charge for extra-hardcore live webcam shows. You can also tip the models for good performances at your discretion. A lot of webcam networks make their customers pay high per minute rates to see any chat at all. At Webcams.com the normal monthly membership is more than sufficient to get a large amount of enjoyment in our live adult webcam rooms.

A: Your credit card and other billing information is 100% safe on our site. We employ the best network engineers to design and maintain the best, most impenetrable network available, utilizing firewalls and the highest digital encryption methods for network access and biometrical hand scanners and security access lists for physical access. We have had hundred of thousands of customers and never once had a security breach.

A: The Webcams.com Customer Service department is available 24/7 via phone or email. Click here for our email contact page. Our phone number is listed on that page as well.

A: A Member ID is a unique ID that our billing companies issue for each transaction that takes place. This Member ID is helpful if you want to look up your account for any reason. Although it is possible for us to look up your account via other methods using your Member ID is the preferred method at Webcams.com where we offer live webcam shows.

A: It depends on which billing company you used to buy your membership to access our live cam shows at Webcams.com. In most cases, WCBilling.com will show up on your credit card statement.

A: If your account stopped working without your knowledge it is probably because your credit card was declined during the billing of your monthly membership. If this happened the best thing to do is to simply sign up again with a new credit card. You will have to create a new account but that shouldn’t be very difficult. You can simply visit our *join link here* join page and have a new account in about two minutes!

A: This could have happened for one of two most likely reasons. The first reason is that you accidentally entered the wrong email address when signing up. If this is the case you can update the email address in the Account Tools section once you are logged into the site. The other reason would be because your ISP for some reason has blacklisted our IP addresses from sending you email. There is nothing we can do about this. The confirmation email text is available in the customer service area once you have logged into the site.

A: Do you really want to cancel your account at Webcams.com? There is no other site on the internet that offers free quality webcam shows and live performances 24 hours per day. Webcams.com is the premiere webcam network on the adult internet. If you really want to cancel your account follow the instructions listed below. We're sorry to see you go and we're sorry we couldn't make your experience more enjoyable.

Click here for the account cancellation page. Follow the instructions on that page and you can easily cancel your account. If you have any problems with this please call our customer service department at 1-866-449-9191 (toll free) or +1-312-264-4170 (international direct).

A: We do not issue refunds unless there are extenuating circumstances for which we feel a refund is merited. These may be things like great dissatisfaction with a model’s performance in premium chat or the site not working properly for some reason. In cases like these we will issue refunds in the form of site credit on a case by case basis. Things such as other complaints the model has received or other customer comments will be taken into consideration.

A: Webcams.com takes fraud very seriously. We have working relationships with most major credit card issuers and banks as well as contacts with local law enforcement agencies. We do prosecute credit card fraud without hesitation. Not only that, we work with collection agencies to recover damages induced by fraudulent activity. If you want to play games with us be prepared to see collections on your credit report. Rest assured that we have a professional fraud team that reviews every single transaction to investigate instances of fraud so you don’t have to worry about your account being compromised! Please don’t try to fraud us. 

A: Some of our billing schemes call for per minute billing without the purchase of site credit. When this billing type is used your card will be authorized for up to $100 to make sure that there are available funds. We simply 'hold' this money in case you spend all of it on our site. Any spending you do in premium chat will be billed against this authorization. The authorization will be closed within 24 hours for the exact amount you spent in the room and you will be billed that amount. (i.e. if you spend $24.42 the $100 will disappear from your Online Banking and will be replaced with a $24.42 charge). Customer Service can manually 'settle' the authorization if you call and ask us.